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Course Description

Customer service, by many analysts’ estimation, has reached a new low. This situation is caused by a variety of issues including unmet customer expectations; the most threatening because it is the most hazardous. Successfully managing customer interactions requires gaining customer satisfaction and loyalty. This course is designed to achieve this goal. It has three distinct focuses. The information covered, as well as the activities and practice provided during the course, will enable participants to:

  • Value and promote the importance of good customer service by understanding how customer interactions – both external and internal – affect personal success and the success of the company
  • Ensure and maintain customer satisfaction by consistently meeting and exceeding the needs and expectations of customers
  • Provide excellent procedural and personal service to ensure the best possible experience for both external and internal customers
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