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Course Description

The purpose of this course is to provide leaders with the skills they need to identify and resolve conflict in the workplace. This course will provide leaders with an understanding of the sources of conflict, how to identify conflict or potential conflict situations, and typical behaviors in conflict situations. Participants will have an opportunity to examine and discuss real-life conflict situations and put into practice the knowledge and skills to resolve and reduce conflict as well as how to help employees change behaviors by eliminating or reducing conflict situations.

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